Terms of Service / Contract

Version: 4.1 · Effective from: 11 May 2026 · Last updated: 11 May 2026 · Updated to reflect DVSA SI 2026/326 effective 12 May 2026.

1. Definitions and Interpretation

In these Terms of Service, unless the context otherwise requires, the following definitions apply:

"The Company", "we", "us", "our": the entity providing the Service at the relevant time. 

"The Service": the DVSA cancellation monitoring, slot detection, and notification service provided by the Company through its website and associated systems. From 12 May 2026, the Service consists exclusively of automated monitoring of publicly visible DVSA cancellation availability and the delivery of notification Alerts to the Customer. The Company does not book, change, swap, cancel, or otherwise manage any DVSA test booking on the Customer's behalf from 12 May 2026 onwards.

"The Customer", "you", "your": the individual who places an order and uses the Service.

"DVSA": the Driver and Vehicle Standards Agency, the UK government agency responsible for conducting driving tests.

"Application Form": the official form submitted by the Customer setting out their test preferences, including preferred test centres, date range, time windows, and unavailable / blackout dates.

"Alert": a notification sent to the Customer (via WhatsApp and email) of a DVSA cancellation slot that matches every preference set in the Customer's Application Form, together with a direct link to the gov.uk page for that slot.

"DVSA Credentials": the candidate's driving licence number and DVSA test reference number, which are the two identifiers used to sign in to the DVSA booking management page. (DVSA does not use passwords.)

"Working Days": Monday to Friday, excluding English public holidays.

"Calendar Days": all days including weekends and public holidays.

"SI 2026/326": the Motor Vehicles (Driving Licences) (Amendment) (No. 2) Regulations 2026 and related DVSA guidance, taking effect 12 May 2026 (with related rules from 31 March 2026 and 9 June 2026), which reserve to the candidate the right to book, change, cancel, and swap a car driving test.

"Fresh Booking": a legacy service offered before 12 May 2026, under which the Company created a new DVSA driving test booking on the Customer's behalf where no existing booking was held at the point of order. This service is no longer offered as of 12 May 2026.

2. About Our Service

2.1 Nature of the Service (from 12 May 2026)

From 12 May 2026, the Service consists of:

• Continuous, automated monitoring of publicly visible DVSA cancellation availability across the test centres set in the Customer's Application Form;
• Detection of cancellation slots that match every preference set by the Customer in the Application Form;
• Dispatch of an Alert to the Customer via WhatsApp and email, containing the slot details and a direct link to the slot's page on gov.uk, the moment a matching slot is detected;
• Periodic read-only verification of the Customer's existing DVSA booking (using only the DVSA Credentials provided voluntarily by the Customer), to detect if the booking has been moved, cancelled, or otherwise altered by DVSA, so the Company can pause monitoring on slots the Customer can no longer take.

2.2 No Affiliation with DVSA

The Company has no affiliation, endorsement, sponsorship, or association with DVSA. All driving tests are provided solely by DVSA. The Customer pays DVSA directly for the driving test fee. Our Service fee is entirely separate from any DVSA charges and covers system access, monitoring, and Alert delivery only.

2.3 No Guarantee of Outcome

Our Service is provided on an "as is" and "as available" basis. While we use commercially reasonable efforts to detect matching cancellation slots, we cannot guarantee that:

• A matching slot will appear within any specific time;
• You will succeed in booking the slot on gov.uk after receiving the Alert (slots may be booked by another learner before you complete the gov.uk steps);
• An earlier test date than your existing booking will become available at all.

Signing up for this Service does not guarantee an earlier test date or a successful booking. The Service fee is for the monitoring and Alert delivery work performed by us, not for a successful outcome.

2.4 Service Standard

In accordance with Section 49 of the Consumer Rights Act 2015, the Service will be performed with reasonable care and skill. If you believe the Service has not met this standard, please contact us via our complaints procedure (Section 19).

3. Eligibility and Registration

To use our Service from 12 May 2026, you must:

• Be at least 17 years old (or 16 if you receive the higher rate of the mobility component of Disability Living Allowance);
• Hold a valid UK provisional driving licence;
• Have passed your theory test with a valid theory test certificate;
• Already hold an existing, valid DVSA driving test booking. The Company cannot create a booking for you under the new rules. If you do not hold a booking, please first book a test on gov.uk/book-driving-test before placing an order with us.

By registering, you confirm that all information provided (including your full name, driving licence number, test reference number, contact details, and test preferences) is accurate, complete, and up to date. You are solely responsible for the accuracy of the information you provide.

4. Order Process, Contract Formation, and Right to Cancel

4.1 Contract Formation

A legally binding contract is formed between you and the Company at the point you complete payment for the Service. You will receive an order confirmation by email.

4.2 Statutory Right to Cancel (14-Day Cooling-Off Period)

As this is a distance contract within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 calendar days from the date the contract is formed.

To exercise this right, contact us via WhatsApp at wa.me/447441944708.

4.3 Early Commencement of the Service

5. Service Fees and Payment

5.1 Service Fee

The Service fee is clearly displayed on our website at the time of purchase and covers system access, monitoring, and Alert delivery. The DVSA test fee is always separate and paid directly to DVSA by the Customer. All applicable add-ons (high-demand centres, priority Alerts, ADI tests, extended tests) are clearly disclosed before purchase. See our Pricing Policy for full details.

5.2 Payment

Payment must be made in full at the time of placing your order via the payment methods available on our website. All prices are stated in GBP and include VAT where applicable.

5.3 Default Values in Forms

Any pre-filled or default values within the Application Form are provided for convenience only and do not represent recommendations, guarantees, or binding preferences. It is the Customer's sole responsibility to review, understand, and adjust all values before submission.

5.4 Card Processing Fees — Non-Refundable in All Cases

5.5 Legacy Fresh Booking Administration Fee (£28.00)

6. How the Service Works (from 12 May 2026)

6.1 Monitoring

Our system continuously monitors publicly visible DVSA cancellation availability across the test centres set in your Application Form, 24 hours a day, 7 days a week. The Customer acknowledges that:

• Cancellation slots can appear and disappear within seconds;
• Our system can detect and notify only slots that DVSA makes publicly visible;
• Detection speed depends on factors outside our control, including DVSA system responsiveness, internet conditions, and concurrent demand.

6.2 Alerts

An Alert is sent to the Customer the moment our system detects a cancellation slot that matches every preference set in the Customer's Application Form (centre, date range, time window, blackout dates). The Customer acknowledges that:

• The Alert is the deliverable of the Service. The Service is considered fully performed when the first Alert is sent;
• The Customer is solely responsible for opening the link in the Alert, signing in to gov.uk with their own DVSA Credentials, and booking the slot themselves;
• The slot may be booked by another learner before the Customer completes the gov.uk booking steps. The Service is still considered performed in such cases, because the Alert dispatched fulfilled our obligation;
• One order entitles the Customer to up to three Alerts in total. Each Alert sent counts toward this limit whether or not the Customer succeeds in booking the slot.

6.3 Read-Only Verification of the Customer's Booking

To deliver the Service efficiently and not to waste Alerts on slots the Customer can no longer take, the Company performs read-only verification of the Customer's existing DVSA booking, using the DVSA Credentials voluntarily provided by the Customer in the Application Form. This verification is performed:

• Before monitoring begins (one-time eligibility check, to confirm the booking is valid, active, and matches the preferences set);
• Periodically during the active service (to detect if the booking has been moved, cancelled, or altered by DVSA — for example, due to weather, examiner availability, or DVSA-initiated changes).

6.4 Official Preferences and the Application Form

The official Application Form is the sole authoritative source of preferences used by our system. All preferences must be submitted via the official Application Form. Any preferences communicated via WhatsApp, email, telephone, or any other channel outside the official Application Form are considered temporary manual adjustments only and are not guaranteed to override the latest submitted Application Form.

6.5 Processing Time for New Application Forms and Preference Changes

Where a Customer submits a new Application Form or otherwise requests any change to their preferences before the first Alert is sent on the current order, such request requires a minimum of 6 hours from receipt during Working Hours to be reviewed and processed. Until the new form has been processed, the previously active preferences shall remain in force.

The Customer acknowledges and agrees that the monitoring system operates continuously and in real time. If an Alert is dispatched on the basis of the previously active preferences during this Processing Window, the Alert is deemed valid and the Service is deemed fully performed for that Alert. The Customer shall bear no claim against the Company arising from preferences not yet processed at the moment of Alert dispatch.

6.6 New Search After an Alert Has Been Sent

7. Use of Personal Information and Data Protection

7.1 Data Controller

The Company (as defined in Section 1) is the data controller for the purposes of UK GDPR and the Data Protection Act 2018. 

7.2 How We Use Your Data

By providing your driving licence number and test reference number, you explicitly consent to us accessing your DVSA booking management page on a read-only basis for the sole purpose of (a) confirming your existing booking is valid and matches your preferences before monitoring begins, and (b) periodic verification during the active service to detect DVSA-initiated changes. We act strictly as an authorised agent with your express permission, and we do not perform any booking, change, swap, or cancellation action.

We process your personal data on the following legal bases: (a) performance of our contract with you (Article 6(1)(b) UK GDPR); (b) your explicit consent where required (Article 6(1)(a) UK GDPR); and (c) our legitimate interests in operating and improving the Service (Article 6(1)(f) UK GDPR).

7.3 Data Security and Sharing

All personal data is stored securely in compliance with UK GDPR and the Data Protection Act 2018 using industry-standard encryption. Your personal information will not be sold, rented, or shared with any third parties, except where required by law, regulation, or lawful court order, or where necessary to provide the Service.

7.4 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

7.5 Your Data Rights

Under UK GDPR, you have the rights of access, rectification, erasure, restriction, portability, and objection. To exercise these rights, contact us via WhatsApp. We will respond within one calendar month. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7.6 Privacy Policy

For full details, refer to our separate Privacy Policy, which forms part of these Terms.

8. Automated AI Customer Support

Our WhatsApp customer support channel may be handled in whole or in part by an artificial intelligence (AI) assistant. While we take reasonable steps to ensure the accuracy of AI-generated responses, such responses may occasionally contain errors, inaccuracies, omissions, or misinterpretations.

The binding terms of your contract are set out exclusively in these Terms of Service, our Refund Policy, and our Pricing Policy. In the event of any conflict between information provided by our AI assistant and these published Terms, these Terms shall prevail in all circumstances. AI-generated responses do not constitute an amendment, waiver, or variation of these Terms.

The Company shall not be liable for any loss arising from reliance on AI-generated information. To escalate to a human team member, simply reply "I'd like to speak to a human" or similar. By continuing a conversation with our AI assistant, you acknowledge and accept this notice.

9. Booking Responsibility and DVSA Compliance

9.1 Customer is the Sole Booking Party

From 12 May 2026, the Customer is the sole party who may book, change, cancel, or swap their own DVSA driving test, in line with SI 2026/326. The Customer remains the legal contracting party with DVSA at all times. DVSA's own Terms and Conditions apply to all driving test bookings; our role does not override, replace, or supersede those terms.

9.2 The Customer's Booking Action

Upon receiving an Alert, the Customer is solely responsible for opening the link, signing in to gov.uk with their own DVSA Credentials, confirming they are the candidate, agreeing to DVSA's terms, and booking the slot themselves. The Company plays no part in this final booking action.

9.3 DVSA Changes

We are not responsible for any changes, cancellations, or modifications made by DVSA, including but not limited to changes to the test date, time, test centre, or test availability. Such changes are outside our control. Where read-only verification (Section 6.3) detects such a change, we will pause Alerts and notify the Customer.

9.4 Two-Change Limit and Three-Nearest-Centres Rule

The Customer acknowledges that under SI 2026/326:

• Only 2 changes are permitted per booking (in force since 31 March 2026);
• From 9 June 2026, a test may only be moved to one of the 3 nearest test centres to the currently booked centre.

These limits are imposed by DVSA, not by the Company. The Customer should choose their preferred centres accordingly when submitting the Application Form.

10. Customer Responsibilities

The Customer is responsible for: holding an existing valid DVSA driving test booking; providing accurate DVSA Credentials and contact details; preparing for the test; bringing valid documents on the test day; ensuring a suitable, insured, and roadworthy vehicle; keeping contact details and preferences up to date; signing in to gov.uk and booking any alerted slot themselves; and responding promptly to communications from the Company.

We accept no responsibility for outcomes arising from: incorrect or outdated information; missing or invalid documents on test day; unsuitable vehicle; failure to attend; or any other matter within the Customer's control.

11. Refund and Cancellation Policy

Refund eligibility is set out in full in our separate Refund Policy, which forms part of these Terms. In summary:

• Full refund of the Service fee before the first Alert is sent, less non-recoverable card processing fees and any legacy Fresh Booking administration fee;
• No refund after the first Alert is sent (the Service is fully performed);
• Card processing fees are non-refundable in all cases;
• The legacy £28.00 Fresh Booking administration fee (orders before 12 May 2026) is non-refundable in all cases;
• A new search after an Alert has been sent requires a new order at the standard Service fee (no reduced change fee from 12 May 2026).

12. Legacy Provisions — Orders Placed Before 12 May 2026

The following provisions applied to orders placed before 12 May 2026, where the Service included booking, changing, or cancelling tests on the Customer's behalf under the rules then in force. They are recorded here for clarity in respect of historical orders only and do not apply to new orders placed from 12 May 2026 onwards:

• Fresh Booking £28.00 administration fee: non-refundable in all cases (Section 5.5 — still applies to historical pre-12 May 2026 orders).
• Post-booking change £30.00 administration fee: for legacy orders where the Company successfully booked a test and the Customer subsequently requested a change to test centre, date, or time, a £30.00 administration fee applied for the new search. This fee remained payable before any new search began.
• Test selling prohibition: selling or transferring tests obtained through our Service to third parties was, and remains, strictly prohibited.

13. Test Booking Security

13.1 Customer's Responsibility After Booking

Once you have booked your test via the link in the Alert (or once your existing booking is in place), the management and security of your booking is entirely your responsibility.

13.2 DVSA Credentials Security

Your driving licence number and test reference number are the two identifiers required to manage your test on the DVSA system. If you have ever shared these details — intentionally or unintentionally — with any person, service, website, or app, there is a real risk that your test could be modified or cancelled by a third party without your knowledge.

If you have any reason to believe your DVSA Credentials may have been compromised, you should contact DVSA on 0300 200 1122 immediately to request additional protection.

13.3 Company Position

• The Company will never book, change, cancel, or swap your test under any circumstances.
• The Company will never share your DVSA Credentials with any third party.
• If your DVSA Credentials are leaked, accessed, or misused by any third party, the Company cannot be held responsible for resulting unauthorised changes to your booking.

13.4 Test Selling Prohibition

Selling, trading, transferring, offering for sale, or facilitating the sale of a driving test slot is strictly prohibited and may constitute an offence under SI 2026/326 and other applicable laws. Where the Company reasonably suspects a Customer is engaged in or facilitating test selling, the Company reserves the right to immediately terminate the Service without refund, report the Customer to DVSA and/or other authorities, and take any other action it deems necessary to protect its legitimate interests.

14. Fraud, Chargebacks, and Prohibited Conduct

14.1 Prohibited Conduct

The following is strictly prohibited and constitutes a material breach of these Terms:

• Selling, trading, transferring, or facilitating the sale of any DVSA driving test slot;
• Providing false, misleading, or fraudulent information;
• Creating multiple accounts or placing duplicate orders to exploit the Service;
• Sharing your DVSA Credentials or account access with third parties;
• Engaging in abusive, threatening, harassing, or offensive behaviour towards Company staff;
• Attempting unauthorised access to the Company's systems or other customers' data;
• Filing fraudulent or unwarranted chargebacks where the Service was performed in accordance with these Terms.

14.2 Chargebacks

If a chargeback is initiated where the Service was performed in accordance with these Terms (including dispatch of an Alert, or the creation of a legacy Fresh Booking before 12 May 2026), the Company reserves the right to contest it with full evidence (Application Form records, Alert dispatch logs, system logs, and DVSA booking records); suspend or terminate the Customer's access; recover costs (including chargeback fees and legal fees); refuse further service; and report the matter to fraud prevention agencies.

Filing a chargeback does not release the Customer from their obligations under these Terms. Customers are strongly encouraged to contact us via WhatsApp to resolve any issue before initiating a chargeback.

14.3 Indemnification

The Customer agrees to indemnify and hold harmless the Company, its directors, officers, employees, and agents from claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from the Customer's breach of these Terms, misuse of the Service, fraudulent or negligent activity, third-party claims, or unwarranted chargebacks.

15. Communication and Contact

15.1 Communications from Us

By registering, you agree to receive communications from us via email and WhatsApp. These may include order confirmations, Alerts, service updates, and important notices. SMS is not used.

15.2 Your Contact Details

It is your responsibility to ensure that the email address and mobile phone number provided are correct. No claims, refunds, or compensation can be made where we have been unable to contact you due to incorrect details provided by you.

15.3 How to Contact Us

All queries, complaints, requests, and communications must be directed through our WhatsApp support at wa.me/447441944708. This is our sole monitored support channel. Emails are not monitored and phone calls are not accepted.

15.4 Working Hours

Our support team operates Monday to Friday, 9:00 AM to 6:00 PM UK time, excluding English public holidays. Messages received outside Working Hours are deemed received at the start of the next working day.

15.5 Request Processing Time

All Customer requests require a minimum of 6 hours from receipt during Working Hours to be reviewed and actioned. If an Alert is dispatched during this Processing Window, the Service is considered fully performed and no refund will be available.

16. Intellectual Property

All content, software, technology, designs, trademarks, and logos associated with the Service and the Company's website are owned by or licensed to the Company. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works without prior written consent.

17. Limitation of Liability

17.1 Scope

To the fullest extent permitted by law, the Company's total aggregate liability to you in respect of all claims arising under or in connection with these Terms shall not exceed the total amount paid by you for the Service.

17.2 Exclusions

The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or anticipated savings, whether arising in contract, tort, or otherwise.

17.3 Specific Exclusions

The Company shall not be liable for: missed test opportunities due to incorrect Customer information; missed DVSA deadlines; DVSA system outages or changes; changes to DVSA policies or availability; matters outside our reasonable control; the Customer's failure to open the Alert link, sign in, or book the slot in time; or the slot being booked by another learner before the Customer completes the gov.uk booking.

17.4 Statutory Rights Preserved

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

18. Force Majeure

The Company shall not be liable for failure or delay in performing its obligations where caused by events beyond its reasonable control, including DVSA system outages, internet failures, cyberattacks, pandemics, government actions, or other force majeure events.

19. Complaints and Dispute Resolution

19.1 Internal Complaints Procedure

If dissatisfied, please contact us via WhatsApp. We aim to acknowledge complaints within 3 Working Days and respond fully within 14 Working Days.

19.2 Alternative Dispute Resolution

If we are unable to resolve your complaint, you may use an Alternative Dispute Resolution (ADR) provider. Details of an approved ADR provider will be provided upon request.

19.3 Your Legal Rights

Nothing in these Terms affects your statutory right to take legal action through the courts, contact Trading Standards, the Competition and Markets Authority, or the Financial Ombudsman Service where applicable.

20. Termination

20.1 Termination by the Customer

You may terminate this contract at any time by contacting us via WhatsApp. Your refund entitlement will be determined in accordance with the Refund Policy.

20.2 Termination by the Company

We reserve the right to suspend or terminate your access with or without notice if you breach any material term, provide false information, engage in abusive behaviour, are suspected of test selling, or fail to pay amounts due.

20.3 Effect of Termination

Upon termination: monitoring ceases; outstanding fees remain payable; surviving provisions (limitation of liability, IP, data protection) continue to apply.

21. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or the website. Updated Terms apply to orders placed after publication. Continued use after publication of updated Terms constitutes acceptance.

22. General Provisions

22.1 Entire Agreement

These Terms (together with our Privacy Policy, Refund Policy, and Pricing Policy) constitute the entire agreement between you and the Company.

22.2 Severability

If any provision is found invalid, the remaining provisions continue to apply.

22.3 Waiver

Any failure or delay by the Company in exercising any right shall not constitute a waiver.

22.4 Assignment

The Customer may not assign these Terms without prior written consent. The Company may assign its rights and obligations to any successor entity.

22.5 Third-Party Rights

These Terms do not confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

22.6 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory right to bring proceedings in your domicile.

22.7 Statutory Rights

Nothing in these Terms excludes, restricts, or overrides any rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable mandatory UK consumer protection legislation.

22.8 Notices

All notices from Customer to Company must be sent via WhatsApp. The Company may send notices via email or WhatsApp at the contact details provided.

22.9 Customer Acknowledgement

By agreeing to these Terms and using the Service, the Customer confirms that they understand and acknowledge that:

• This Service is entirely independent from DVSA;
• The Service fee is for monitoring and Alert delivery only — not for booking, which is performed exclusively by the Customer on gov.uk under SI 2026/326;
• Card processing fees are non-refundable in all cases;
• For legacy pre-12 May 2026 orders, the £28.00 Fresh Booking administration fee is non-refundable in all cases;
• A new search after an Alert has been sent requires a new order at the standard Service fee — no reduced "change fee" or "admin fee" is available from 12 May 2026 onwards;
• Signing up does not guarantee an earlier test date or a successful booking.